Contract conclusion of the sightseeing tour:
The reservation of your tour can be made orally by telephone, by e-mail or by filling in the online form.
You will receive the confirmation of your order by e-mail. This confirmation is a binding contract between you and Desert Stars Tours agency.
Payment and dispatch of the documents for your stay as a tourist:
An advance payment of 30% of the trip price is due after receiving the confirmation of your order. The payment of the balance must be effected 15 days before the start of your trip.
The documents relevant for your reserved tour will be sent to you at the latest 2 weeks before your trip starts, provided that we have obtained the advance payment.
In any case the client is responsible for seeking information on the basis of his/her nationality before departing, which administrative and sanitary formalities have to be accomplished, to comply with them, and when appropriate bear the costs: formalities for police, duty and health as required for the trip such as passports, national identity card, parental permission, visa, medical certification…
In particular the client must ensure that he/she possesses a valid passport, a vaccination record..
A participant who cannot participate in the tour due to lacking the required documents (passports, visas, sanitary obligations, ..) and thus cannot make use of the air transport to come to Morroco cannot claim any refund.
Conditions for cancellation and termination :
You can cancel the contract of the tour in writing at any time before the start of the journey. However Desert Stars Tours agency will demand the payment of costs paid in advance or a flat-rate compensation. These are the terms of the flat-rate compensation:
-Up to 15 days before the start of the journey: 30% of the total amount of the tour.
-From the 14th until the 7th day before the start of the journey: 50% of the total amount of the tour.
-From the 6th day before the start of the journey: 80% of the total amount of the tour.
Non presentation on the very day of the start of the journey: 95% of the total amount of the tour.